End-to-end encrypted assistance for marketplace users, vendors, and security researchers
All support communications are end-to-end encrypted. For sensitive matters, we recommend pre-encrypting your message with our PGP key before submitting.
Always verify you're using official darkmatter darknet links before submitting support requests.
To help us resolve your inquiry as quickly as possible:
For urgent security issues requiring immediate attention, please select "Urgent Priority" and include "SECURITY ALERT" in your message subject.
Current response time: ~6 hours for standard inquiries | ~2 hours for urgent matters